Privacy Policy
1. Introduction
Nearby Herolds Bay respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or making a booking.
This Privacy Policy explains what information we may collect, how it is used and how you can contact us about your personal information.
2. Information we collect
We may collect personal information that you provide when you:
- Contact us by email or telephone
- Submit an enquiry through the website
- Check availability
- Make or manage a booking
- Communicate with us before, during or after your stay
- Submit feedback or a review
This information may include your name, email address, telephone number, booking dates, number of guests, booking reference, special requests and the contents of your message.
The website may also collect basic technical information such as your IP address, browser type, device type and the pages you visit. This information may be collected automatically by the website, hosting provider or embedded third-party services.
3. How we use your information
We may use your information to:
- Respond to enquiries
- Confirm availability
- Administer and manage bookings
- Communicate important information about your stay
- Provide guest support
- Process booking changes or cancellations
- Keep necessary booking and financial records
- Maintain the security and operation of the website
- Comply with applicable legal requirements
We will not sell or rent your personal information.
4. NightsBridge bookings
Availability checks and online bookings are handled through NightsBridge.
When you select a booking button on our website, you may be directed to the NightsBridge booking platform. NightsBridge may collect the information required to process and manage your booking, including your contact, reservation and payment information.
Information processed through NightsBridge is also subject to NightsBridge’s privacy policy and booking terms.
Nearby Herolds Bay may receive the booking information required to prepare for and manage your stay.
5. Payments
Online payments are processed through the booking or payment provider displayed during checkout.
Nearby Herolds Bay does not intentionally collect or store full payment-card details through its normal website contact forms.
6. Cookies and third-party services
The website may use essential cookies required for security and normal website operation.
Third-party services displayed or linked through the website, such as NightsBridge, maps, social-media links or review widgets, may set their own cookies or collect technical information when you interact with them.
These third parties process information according to their own privacy policies.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
7. Sharing of information
We may share personal information with service providers where reasonably necessary to operate the website, manage bookings or provide accommodation services.
These service providers may include:
- NightsBridge
- Payment processors
- Website hosting and technical-support providers
- Email and communication providers
- Professional advisers
- Authorities where disclosure is required by law
Only information reasonably required for the relevant service will be shared.
8. Information security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, email service or online booking system can guarantee complete security. Guests should not send payment-card information or passwords through ordinary email or website enquiry forms.
9. Retention of information
Personal information will only be retained for as long as reasonably necessary to:
- Manage your booking and stay
- Respond to enquiries
- Maintain required financial and booking records
- Resolve complaints or disputes
- Meet legal and regulatory obligations
Information that is no longer required will be deleted, anonymised or securely destroyed where reasonably possible.
10. Your rights
You may contact us to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of information we are no longer required to retain
- Object to certain uses of your personal information
- Ask us to stop sending direct-marketing communication
We may request reasonable proof of identity before processing a request.
11. Third-party links
Our website may contain links to third-party websites and services.
Nearby Herolds Bay is not responsible for the privacy, security or content practices of external websites. Guests should review the relevant third party’s terms and privacy policy before providing personal information.
12. Changes to this policy
This Privacy Policy may be updated when our website, booking process, service providers or legal obligations change.
The latest version will be published on this page.
13. Contact us
Questions or requests relating to personal information may be sent to:
Nearby Herolds Bay
58 Voëlklip Street
Herolds Bay
South Africa
Email: info@nearbyheroldsbay.co.za
Telephone: +27 82 924 8934